United Way of Salt Lake
Learn how United Way of Salt Lake streamlined volunteer operations and saved valuable administrative time.
‹ Previous Success StorySleep in Heavenly Peace
Sleep in Heavenly Peace (SHP) is a nonprofit organization committed to providing beds to underserved youth between the ages of three and seventeen. By addressing a fundamental need, Sleep in Heavenly Peace aims to support the physical, emotional, and mental well-being of children in need.
What started as a modest operation in a garage during the Christmas season of 2012 has since transformed into a nationwide movement.
Today, Sleep in Heavenly Peace operates 339 chapters across the United States, Canada, the Bahamas, and Bermuda and the organization has set an ambitious goal to build 365,000 beds by 2028.
The Challenge
As Sleep in Heavenly Peace grew rapidly, it encountered several operational challenges. With over 250,000 volunteers and 339 chapters spread across the country, Sleep in Heavenly Peace’s growth quickly outpaced the capabilities of its existing tools. This rapid expansion demanded a scalable solution to maintain operational efficiency.
Coupled with a decentralized structure, it led to inconsistencies in how chapters were managed. This created challenges in maintaining uniformity while allowing individual chapters to address their unique local needs.
With an ambitious goal of building 365,000 beds by 2028, the Sleep in Heavenly Peace team needed to efficiently onboard and train volunteers including making sure volunteers were well-prepared and aligned with SHP’s mission was essential to its success.
Lastly, Sleep in Heavenly Peace recognized the untapped potential of its large volunteer base as a source of financial support. Encouraging volunteers to contribute as donors was vital to sustaining the organization’s ambitious goals. Addressing these challenges became pivotal for Sleep in Heavenly Peace to achieve its ambitious mission.
How Golden Helped
To tackle these challenges, Sleep in Heavenly Peace partnered with Golden to implement a comprehensive volunteer management platform tailored to its needs.
Scalability
Golden’s platform seamlessly supported Sleep in Heavenly Peace’s rapid growth, enabling the organization to manage its vast volunteer network and 339 chapters efficiently.
In 2023, Sleep in Heavenly Peace delivered slightly over 60,000 beds. By 2024, the organization delivered 75,669 beds, projecting a year-over-year growth of approximately 19.02%. This trajectory underscores the effectiveness of Golden’s solution in scaling Sleep in Heavenly Peace’s operations.
Centralized System
The platform provided a unified system that ensured consistency across chapters while allowing for customization to meet individual chapter requirements. This balanced approach addressed both the need for uniformity and flexibility.
Across all their chapters, Golden’s platform provided a stable and uniform experience for volunteers, ensuring that every chapter operated with the same level of professionalism and effectiveness.
Streamlined Onboarding and Training
Robust training modules and user-friendly onboarding processes made it easier for new volunteers to integrate quickly, alleviating administrative burdens on chapter leaders.
Within six months, 90% of SHP’s independently run chapters were onboarded with Golden. This included volunteers with diverse schedules, demonstrating the platform’s adaptability and ease of use.
“Golden’s onboarding and training was easily one of the best experiences we have ever had. The Golden support team and training has been amazing,” says an affiliated partner of Sleep in Heavenly Peace.
Self-Service Capabilities
Golden’s self-service tools empowered chapters to independently manage events and volunteer activities, enhancing efficiency and reducing reliance on centralized administrative support.
With Golden’s support, SHP improved the adoption rate of its chapters by 30%, which was critical since the majority of their organization is fully operated by volunteers. This balance of structure and flexibility highlights Golden’s role as vital cloud infrastructure for civic action.
“Self-Service is a core fundamental for us. We want Chapters to be able to do what they need when they need it. The ability to edit events on the fly, adjust how many volunteers can attend, and invite other Chapter Members to help them manage the platform is a huge boon for us,” says Zander Krauch, Salesforce Administrator at Sleep in Heavenly Peace.
Sleep in Heavenly Peace logged 506,980 volunteer hours in 2024 with 138,422 sign ups, helping them serve their communities and children across the country. At the end of 2024, Sleep in Heavenly Peace Chapters covered an estimated 77 million people in the United States.
“Golden gave Sleep in Heavenly Peace the opportunity to completely revamp and improve our volunteer experience from registration to event,” says an affiliated partner.
Through its partnership with Golden and Fundraise Up, Sleep in Heavenly Peace successfully addressed its operational challenges and achieved significant milestones in its mission to provide beds for children in need.
The scalable platform not only streamlined volunteer management and event coordination but also enhanced the volunteer-to-donor journey, ensuring financial sustainability. With these advancements, SHP is well on its way to reaching its goal of building 365,000 beds by 2028, ensuring that no child sleeps on the floor in their community.
For more information about Golden’s solutions, contact sales@goldenvolunteer.com or visit goldenvolunteer.com.
