Proven Hands for
Impact at Scale


The World’s Most Awarded Volunteer Management Experts


The Full Range
of Expert Services

Engage us for a single capability or an entire program. However you start, you’re working with the people who built Golden — and who’ve run programs like yours before.

Golden volunteer management dashboard showing welcome screen with calendar, check-in and opportunity creation features, surrounded by icons for communication, messaging, and automation
Golden volunteer management dashboard showing welcome screen with calendar, check-in and opportunity creation features, surrounded by icons for communication, messaging, and automation

1. Implementation & Data Migration

We configure the platform, connect it to the systems you already run — Salesforce, Microsoft Dynamics, Blackbaud, and more — and migrate your legacy records, even incomplete or messy ones, into clean, portable data you can trust from day one.

2. AI Enablement & Adoption

We put AI into your team’s hands, not just your stack: custom AI companions and chatbots built around your workflows, plus the training to use them well. It’s how mission-driven teams reach the efficiency gains AI promises — responsibly.

3. Security, DevOps & Compliance

We stand up secure, dependable infrastructure and the engineering discipline to maintain it — with SOC 2 and HIPAA-aligned practices and the depth to support regulated, high-sensitivity programs.

4. Program Strategy & Client Success

Our client strategy leads help you define success, design programs that achieve it, and measure the outcomes that matter — then capture and share those results with the funders and stakeholders who reinvest in your mission.

5. Training, Enablement & Onshore Support

Real people, based onshore, plus learning libraries and hands-on training that build lasting capability inside your team. We stay engaged as your programs grow — so you’re never working out what’s next alone.

6. Go-to-Market & Growth

We help you recruit supporters, cultivate donors, and activate the networks around your cause — turning volunteers into donors and one-time help into a lifetime of impact.


We Don’t Just Deliver.
We Prove It.

We define what success looks like with you, measure it from the start, and report results in terms your funders and stakeholders understand — so the impact you create becomes the case for reinvesting in your mission.

Golden volunteer impact profile displaying individual participation metrics including completed opportunities, hours contributed, and fundraising total
1

Define Success

We set the goals and metrics that matter to your mission before the work begins.

2

Measure From Day One

Outcomes are tracked as they happen, not reconstructed after the fact.

Share & Reinvest

We package results for your board, funders, and stakeholders — turning proof of impact into the case for the next investment.

Golden volunteer impact profile displaying individual participation metrics including completed opportunities, hours contributed, and fundraising total

10+

years building and refining this software category

50k+

organizations run their programs on Golden — every sector, worldwide

#1

Most Innovative Company in Social Good — Fast Company 2026

10+

Major industry awards — more than any competitor in the category


Expert-guided AI Enablement
for Maximum Impact

Our AI specialists put AI to work where it matters most, responsibly. From the first workflow automation to fully agentic systems, we help you adopt at a pace that fits, with human oversight at every step. Explore our AI-Native Infrastructure →

Opportunities Analysis & AI Roadmap

We start by finding where AI will actually move your mission — not everywhere, just the use cases worth doing first. You get a prioritized roadmap and a plan to adopt safely and incrementally, at a pace your team can absorb.

Automation & Agentic Systems

AI implementation around the work you already do — copilots that speed up your staff, agents that handle outreach, operations, and insights, and the automation that ties it together. As your team gains confidence, simple workflows grow into coordinated, multi-agent systems.

Enablement, Oversight & Governance

We train your team to use these tools with confidence and put the guardrails in place to keep them safe — human oversight at every step, transparent and compliant. The capability stays inside your team long after we hand off.


Work With the Team
Redefining Volunteer Management

You work directly with the engineers, strategists, and operators who built Golden — people who founded organizations and ran mission-critical programs at scale before they got here. It’s experience you usually can’t hire. Learn more About us →

Sam Fankuchen
Sam FankuchenFounder & CEO
Johann Shudlick
Johann ShudlickCOO
Kiara Anderson
Kiara AndersonCTO
Will DeKrey
Will DeKreyHead of Product
Stephen Moreland
Stephen MorelandHead of Growth
Meredith Hughes
Meredith HughesHead of Partnerships
Albert Blanco
Albert BlancoHead of Support
Michelle Chiang
Michelle ChiangHead of Design
Rob Petit
Rob PetitDistinguished Engineer
Michael Collier
Michael CollierEngineering Program Director
Carina Garcia
Carina GarciaClient Strategy Lead
Chris Woods
Chris WoodsClient Strategy Lead
Tim Adkins
Tim AdkinsClient Strategy Lead
Rajesh Kambalapally
Rajesh KambalapallyRevenue Operations Lead
Claire Conway
Claire ConwayClient Strategy Lead
Quan Nguyen
Quan NguyenDirector of Sales & Partners
Jack Mahoney
Jack MahoneyBusiness Development Manager
Justin Clark
Justin ClarkAccount Executive
Daniel Bejarano
Daniel BejaranoPlatform Engineer
Felipe Arroyo
Felipe ArroyoPlatform Engineer
Matt Yang
Matt YangPrincipal Software Engineer
David Crocker
David CrockerSenior Platform Engineer
Ray Kim
Ray KimPlatform Engineer
Travis Chatfield
Travis ChatfieldTechnical Support Associateform Engineer

Frequently Asked Questions

Who will we actually work with at Golden?

You work directly with Golden’s own engineers, data scientists, client strategy leads, and onshore support specialists — the people who built the platform and have run programs like yours before. Engagements aren’t passed to a junior bench or offshore contractors.

What if our team doesn’t have the technical or program skills in-house?

That’s exactly who Golden’s professional services are built for. We architect and execute the work your team can’t yet take on — technical, data, security, and program design — and train your people as we go, so the capability stays with you afterward.

How does Golden handle data security and compliance?

Golden runs on SOC 2– and HIPAA-aligned practices and is built to support regulated, high-sensitivity programs. Our engineers stand up secure infrastructure and apply the controls your data, stakeholders, and auditors require, so compliance is part of the build from the start.

Can Golden migrate our legacy data if it’s incomplete or messy?

Yes. We migrate legacy records — even partial, inconsistent, or scattered across systems — into clean, portable data. We map and reconcile what you have, flag the gaps, and get you to a single record you can trust from day one.

Which systems does Golden integrate with?

Golden connects to the tools you already run, including Salesforce, Microsoft Dynamics, Blackbaud, Virtuous, and NationBuilder, plus an open API. Our team handles the integration so data flows cleanly between Golden and your existing stack.

How does Golden approach AI adoption?

Golden puts AI directly into your team’s hands — custom AI companions and chatbots built around your workflows, with training to use them well. The aim is measurable efficiency gains with clear guardrails, not AI for its own sake.

How fast can we get a program live?

Timelines depend on scope, but engagements are designed to get projects off the ground quickly, with a clear plan and milestones up front. Because the team has launched programs like yours before, you skip much of the trial and error that slows most rollouts.

How are engagements priced?

Engagements are scoped to your goals rather than sold as fixed packages, so you pay for what your program actually needs. Share what you’re trying to achieve and Golden will propose a plan and pricing built around it.

How does Golden measure and prove outcomes?

We define success metrics with you up front, measure them from day one, and report results in terms your funders and stakeholders understand — turning proof of impact into the case for reinvesting in your mission.

What happens after launch?

Golden stays engaged. You get onshore human support, learning libraries, and the option of a longer-term advisory relationship, so as your program grows or your requirements change, you’re never working out what’s next alone.

Your Next Breakthrough
Starts with a Call

No pitch, no pressure — Bring your hardest problem to the people who built Golden and have run programs like yours before. We’ll tell you honestly how we’d approach it.